Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned out all deleted items, but it makes no difference. I have been unable to contact any sort of support through the website, so am hoping someone might know how to fix this. Thanks.

Hello again,I just wanted to confirm that my problem is solved, it was the backup. It took a lot of effort to find out.I wonder, however, why the operators cannot inform the users, even when they ask, what the storage space is filled with.Why are users not informed explicitly and without being asked in the settings where the storage space is being used up? More clarity would be in the interest of the user.Instead, expensive upgrades are immediately recommended.Honni soit qui mal y pense

Have you also deleted any Backups? www.dropbox.com/backups ?

Dropbox has stopped working as it says I have exceeded my storage limit. I have completely permanently deleted all content e.g. files, shared folders, photos and have checked Events to see if I have missed anything. I have then logged off and reopened my account however the message is still there that I have exceeded my storage limit despite there being absolutely nothing stored. How can I get my account working again??

Hey markstrode! Have you checked your Backups page, and there’s no backup that could be taking up space from your Dropbox account?

Hi @frot, thanks for bringing this to our attention. Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota. Is it possible you have a backup enabled and visible on this page on your account? This will help me to assist further!

My account keeps saying it's full - but it isn't

364 Replies

Replies have been turned off for this discussion

Kenny C
Explorer | Level 3
3 years ago
Hi @Hannah

after deleting the backup files, the space still show out of space, not sure where the data is.
Ekaterina Malakhova
Explorer | Level 4
3 years ago
Thank you for your soonest reply.
So I'd better to upgrade my plan for more space?
I tried, but somehow it says I am not allowed to.
Megan
Dropbox Community Moderator
3 years ago
Hi Ekaterina Malakhova, you can always upgrade for more space.

Do you get any specific errors when trying to upgrade?
pvlkohout
Explorer | Level 4
3 years ago
Thank you very much. That link helped me. There was backup. It was not possible to see it desktop app.
Ekaterina Malakhova
Explorer | Level 4
3 years ago
I have got an invitation to join the team folder.
But I can't do that because "I don't have enough space".

I have a basic plan. And team members with the same plan are ok.

Do I need some special 'team invitation'?
Do I have to change my settings?
Mark
Super User II
3 years ago
As it says you need more space - they may have more via referrals or have less in other folders. There isnt any settings to change.

Shared folders use up the quota of everybody in them.
Katya Malakhova
New member | Level 2
3 years ago
Yes, when I fill in the card info, I get a message I am not allowed to.
Katya Malakhova
New member | Level 2
3 years ago
Maybe, there is another way to upgrade? An invoice?
Jay
Dropbox Community Moderator
3 years ago
Hi Katya Malakhova, currently it's only possible to use an invoice for Dropbox Business teams.

Could you confirm what plan you're on according to this page?
Sudipto Shahnawaz Shanto
New member | Level 2
3 years ago
Dropbox says "Your Personal Dropbox account is full. Using 21.3 GB of 2.25 GB. Regular files (21.2 GB). Shared files (87.3 MB)". I have downloaded all the files from the website. The local file size and the files downloaded from the website are both around 700MB. So how is it 21.26 GB?

Dropbox is also out of sync. So, I can't store anything now.