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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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My dropbox keeps telling me that it is full (20 GB) and therefore not syncing. I only had 4 out of 6,75 GB on it but even after I deleted that i still get the same message. I Sat 1 hour with customer service on messenger but they could not work it out.
My dropbox website claims I have exceeded my quota, but when I look at all files, the amount of space I'm actually using is very small. I've looked on the forum and seen similar issues solved by checking for "backup" files and "shared" files but I don't have any of those. I can't figure out why Dropbox is claiming I'm out of storage space and I keep getting popups asking me to upgrade.
same problem here
Currently, I'm having a problem where my dropbox will not sync and I found that the storage is full. However, I found out that almost 2GB of my storage, basic plan, was filled by "Regular Files". I do notice that these files are unshared, but I can't locate them to delete them and free up more space. I've also checked on my Backup and it's empty and already uses Selective Sync. Can anyone help me to solve this? I have no plan to upgrade it too. Thank you.
- Walter
Dropbox Community Moderator
Hey Csclaudia, sorry to hear about this.
Can you clarify what exactly is reported in your account's plan tab in regards to your quota?
Also, do you see any files or folders taking up space in your homepage or your backups page perhaps?
Keep me posted!
- Walter
Hi there patrickthetroubled, sorry to hear about this.
Can you please let us know what your account's plan tab is reporting in regards to your quota?
Also, do you see any files or folders taking up space on your account's homepage or your backups page perhaps?
Let us know what you find and we'll take it from there, Pat.
- Walter
Hey chosen2945 & Nicklas Boesen, sorry to hear you're having issues with this.
Can you please clarify what is shown in your plan tab in regards to your quota?
Do you see any files or folders taking up space in your homepage or the backups page?
Let us know what you find and we'll take it from there .
Thanks for your suggestions. I did find a 4.1gb backup file that I didn't know existed. Nice catch. I'll see if this gets the sync going again.
Pat
- Hannah
Hey Kemalsyah277, can you check your backups page, to see if you have files taking up your space there?
- I have an issue, I am not a premium member and so only have 2 GB of data. I hit the maximum amount of data a while ago - and despite deleting most of my files, the data hasn’t come back. Does anyone know why this is or if it does come back?
