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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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Nope, no solution yet
- Walter
Dropbox Community Moderator
it's probably a strategy to force us to buy a higher package
it's probably a strategy to force us to buy a higher package
- Megan
Hi Rafael Millan, I see. Thanks for clarifying!
Can I send you an email, in order for us to have an account-specific look into this?
Please do. Do you need my email or you already have it?
- Megan
Hi Rafael, I just sent you an email to your Community-linked email address.
I'll see you there. Cheers!
thanks so much. u helped a lot ! ๐ ๐ ๐
I erased all files in my dropbox in my pc. but appears full in the internet- I do not have shared files or folders
I am a single user of DB and have been using basic for 15 years. I have 5gb of space, two folders that collectively have 1gb of space used (via properties). I continually get the message that my dropbox is full and it does not sync. I have it linked to three computers so each should have identical files. If you aggregated the space used across each it would not come to 5gb.
I am on the verge of moving all my files to google drive and dumping DB because it no longer syncs. There must be a solution.
Thanks,
Pat
