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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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Hello,
I have an issue with my dropbox account, the real size of my files is 1Gb but on my account i have
Space used: 409.81 GB out of 20.88 GB Free up space or upgradeI deleted the file .dropbox.cache not change
Could you help me pls?
Thanks
- I upgraded twice now, once to plus and then to family. My CC was charged but storage still says full and I need to upgrade. I have an important project I beed to complete so need to get this resolved asap. Please assist! TIA.
I - Mark
Super User II
Dropbox backups?
- Megan
Dropbox Community Moderator
Hey there, Cestern, wishing you a great Monday ahead!
Is it possible that you upgraded the wrong account, and you're currently looking at a different Dropbox account? Could you check your account's plan page, and let me know what it reports there?
Do you have any Backups enabled?
Let me know more, and we'll take it from there!
- Megan
Hi jprenno, thanks for posting here!
In regards to your storage space, have you checked your sharing tab for any shared content, that could potentially be taking up extra space in the account?
Also, please feel free to access your home page, calculate the folders and files using these steps, and send me a few screenshots of the sizes you see there.
Keep me posted, and we'll take it from there!
I have a new PC and discovered that my pc was backing up when I never authorized it . I only see the handful of files I had and deleted them all but I am still getting the message that my dropbox is full. Can someone help me with this?
Regards and thanks,
Rich
I have no files, no shared files, but it still says the storage is full. I found no instructions to resolve this on my own.
- Hannah
Hey weltym, sorry to see you're having trouble with this.
Can you check your backups page to see if your space is taken up by backups?
It says "No backups here at the moment"
