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Forum Discussion

theodexer2050's avatar
theodexer2050
Explorer | Level 3
2 years ago

Our Dropbox team has gone over-quota and I can't permanently delete my files.

My Client (Call it Client Gamma) has a Dropbox Standard Account of 5 TB. Only we 2 are the members of this account. Client Gamma is the admin.  When I log In to Dropbox I get 2 Folders. My Personal ...
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theodexer2050's avatar
theodexer2050
Explorer | Level 3
2 years ago

removed

1. This is the screen recording of what happens

2. And I have another question. My Client (Client Gamma) recently deleted 200 Gb worth of data but the dropbox still says it's full. How long does dropbox take to know it has new available space?

3. Another question: Does my other client's files take up space in my Client Gamma's Dropbox?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey theodexer2050, I'm afraid that due to security & privacy reasons we can't access the screen-recording link.

 

If it's not too much of a trouble, would you mind attaching some step-to-step screenshots instead. 

 

In regards to your available quota: have you tried checking your plan page at all? If so, what does it report? 

 

Lastly, keep in mind that a shared folder takes up space in both the recipients and senders Dropbox accounts. 

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