Referral ineligible on brand new computer

I have the same issue. I referred to my sister to dropbox. She got a new laptop and I was helping her set up her laptop. The email was verified. And we downloaded the desktop to her new laptop (brand new out of box). And it was deem ineligible. We do stay in the same household and hence share a wifi.

Also disappointedly when I emailed dropbox support and was told I was being abusive and if I do such abusive acts my account which I had for a long time will be ban.

Can you help me?

Hey zmlekj!

Could you make sure that you're checking your Community-linked email address? 

While you're at it, please make sure that you're also looking in your junk/spam folder, to ensure that my message didn't end up there.

Thanks a bunch!

Hi Megan, I have not received your email

Can you send it again?

Thanks

Hi there, zmlekj!

I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!

Hi Jay, thanks for your reply. I understand that network overlap can sometimes trigger eligibility checks, but in this case, my colleague has never used Dropbox before, he created his account on a brand-new Mac, which is not associated with any prior Dropbox account.

We followed all other standard referral steps correctly. According to Dropbox’s own rules, a successful referral should grant the 500MB bonus.

I would appreciate it if you could review this specific case and ensure that the bonus is applied, as it meets all program requirements. Thank you for your time and assistance.

Thanks for the info. If you're using the same network, then this would be the reason why the referral was deemed as ineligible due to the location.

To prevent this in the future, any referrals would need to accept the invite from a different network entirely in order for the quota to be granted to the account.

Hi Jay, we are sharing the same office wifi and both using the same VPN, though we might currently be logged on different VPN servers.
The article you shared mentions ineligibility comes from either the user already having a dropbox account or the new user registering with the same computer as me. But neither of these conditions apply, since he's never used Dropbox before and opened his account on a brand new mac.

Hi zmlekj, thanks for messaging today!

Do you know if your colleague attempted to accept the referral while on the same network as your main machine?

Have you checked the information in this article to see if it applies to them?

Keep me posted!