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Jason1972's avatar
Jason1972
New member | Level 2
2 months ago

The recipient of my referral used a device that had Dropbox installed before and it's ineligible.

Dear friends at Dropbox,

My friend's daughter will be going to further her studies in another town next month, my wife and i decided to bless her with a laptop previously used by my wife. After I formatted the laptop with clean installed Windows 11. I referred her to use Dropbox and guided her to go through the installation using the email link I sent. I later noticed my referral is marked as ineligible.

Reading from other Community discussion, I believe it must be due to the laptop already previously had Dropbox installed. I already bought a new mini PC for my wife 2 years ago and she no longer use the laptop, that is why we are giving it away to my friend's daughter, so she can use it when she goes further her studies.

Any advise on how this matter can be rectified would be most appreciated, thank you in advance.

Sincerely,

Jason

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    Jason1972 wrote:

    I believe it must be due to the laptop already previously had Dropbox installed.

    That's correct. For a referral to be eligible the recipient needs to install Dropbox on a computer that has never had Dropbox on it previously. Formatting and installing clean doesn't get around this.

    Only a computer that has never had Dropbox installed before can be used for a referral.

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