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uscgrl93's avatar
uscgrl93
New member | Level 1
11 months ago

Why is my account out of quota now?

So I have been using Dropbox for years with no problems. All of a sudden, a message pops up that I am out of storage and that I am using 11.31 GB of 2 GB space and it stopped syncing my files. My fre...
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Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi uscgrl93, thanks for bringing this to our attention.

 

Is it possible that you had a promotional offer for temporary quota on your account, such as with the purchase of a new laptop?

 

Could you check your list of referrals and offers on this page to see if they appear there?

 

This will help me to assist further!

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