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uscgrl93's avatar
uscgrl93
New member | Level 1
11 months ago

Why is my account out of quota now?

So I have been using Dropbox for years with no problems. All of a sudden, a message pops up that I am out of storage and that I am using 11.31 GB of 2 GB space and it stopped syncing my files. My fre...
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Quota
Storage space
uscgrl93's avatar
uscgrl93
New member | Level 1
11 months ago

Seems like my replies are not going through. It says, "Using 11 GB of 5.75 GB" but I have deleted photos and videos and it never drops below 11.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey uscgrl93, sorry for jumping in here. 

    Can you please go to your Homepage and calculate the size of the remaining files and folders you have there? 

    Please send us any relevant screenshots here of the results you’ll get and we’ll have a look.

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