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Forum Discussion

uscgrl93's avatar
uscgrl93
New member | Level 1
11 months ago

Why is my account out of quota now?

So I have been using Dropbox for years with no problems. All of a sudden, a message pops up that I am out of storage and that I am using 11.31 GB of 2 GB space and it stopped syncing my files. My fre...
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Quota
Storage space
uscgrl93's avatar
uscgrl93
New member | Level 1
11 months ago

That would take me a very long time to calculate manually. I know that I have about 11 GBs total and therefore over the current size limit. I just mean that when I do delete large files, it doesn't go down below 11. As I delete big video files, I should see that number shrinking down. I will try to delete some more larger files and see if it moves any. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

The total amount of quota used would go down once files are deleted, though it might take a few minutes to reflect on the site. 

 

Please could you delete some more files and let us know if the total quota usage changes on the Dropbox site?

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