Forum Discussion

johnny18420's avatar
johnny18420
Explorer | Level 3
3 years ago

Why is the referral status ineligible?

Hi all,   I referred Dropbox to a colleague for both his work and school. Would this be eligible? They were both marked as ineligible and I don't understand why. I didn't receive extra bonus sp...
FAQ
Quota
Referrals
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey johnny18420, sorry to jump in here.

 

In order for the referral to be valid, this person would need to install the Dropbox desktop app on their computer as well, did they do this?

 

Here are the steps they need to follow.

johnny18420's avatar
johnny18420
Explorer | Level 3
3 years ago

Hi Hannah,

 

Yes this person did install they Dropbox desktop app. He installed it on his desktop for work and on his laptop for personal/school. Now neither of us have the extra storage as promised.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Can we send you an email, so we can investigate this further, Johnny?

    • johnny18420's avatar
      johnny18420
      Explorer | Level 3
      3 years ago

      Yes please, if you can email that would be amazing.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi johnny18420, I just sent you an email, I'll see you there!

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