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JPassioninc24's avatar
JPassioninc24
Explorer | Level 4
2 years ago

'Your account is running out of storage' after trying to open a colleague's folder

  How to fix this? My account is saying Your account is running out of storage when I tried to open a folder from my colleague
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi JPassioninc24, thanks for bringing this to our attention.

 

Are you trying to add a shared folder to your account? 

 

Does the folder have more data than your quota allowance, since shared folders do take up space on your own account?

 

This will help me to assist further!

  • JPassioninc24's avatar
    JPassioninc24
    Explorer | Level 4
    2 years ago

    Hi Jay, thanks for the response! My colleague send me an invite so I can add files to our company dropbox.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Was this an invite to a shared folder, or join a Dropbox team?

       

      Could you attach a screenshot showing this invite, while hiding any personal names?

      • JPassioninc24's avatar
        JPassioninc24
        Explorer | Level 4
        2 years ago

         Here is the screenshot

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