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JPassioninc24's avatar
JPassioninc24
Explorer | Level 4
2 years ago

'Your account is running out of storage' after trying to open a colleague's folder

  How to fix this? My account is saying Your account is running out of storage when I tried to open a folder from my colleague
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Was this an invite to a shared folder, or join a Dropbox team?

 

Could you attach a screenshot showing this invite, while hiding any personal names?

JPassioninc24's avatar
JPassioninc24
Explorer | Level 4
2 years ago

 Here is the screenshot

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the image, this is an invite to join a shared folder. Most likely, this folder contains for data than your quota allowance, which is why you wouldn't be able to join the folder. 

    • JPassioninc24's avatar
      JPassioninc24
      Explorer | Level 4
      2 years ago

      I still have unused storage

       
      how can we fix this?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the image, do you know how large the shared folder is when you try to join it?

         

        Do you see the folder on this page on your account?

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