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Homer's avatar
Homer
Helpful | Level 7
2 years ago

Backup stuck

My backup has been stuck at 99% complete for days. How do I get it to complete?

 

desktop
Dropbox Backup

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there Homer, sorry to hear about this.

     

    May I ask if you've tried rebooting your computer since you first noticed this?


    What about clicking on 'view now' from the error shown above your backup?

     

    Keep us posted please and feel free to include any piece of information you think might help. 

     

    Thanks!

    • Homer's avatar
      Homer
      Helpful | Level 7
      2 years ago

      Thanks for your response. I tried rebooting the computer, but it has made no difference. When I look at the sync issues, and click on "Go to File" for the various files, nothing happens.

       

       

      By the way, I am using a MacBook with MacOS Ventura 13.4.1. The version of the Dropbox app I'm using is 177.4.5399.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Homer, it might sound trivial, but have you made sure that both your device, and the account itself have enough space to sync these changes? 

         

        Also, if for example you check the first file shown under Sync issues, and you rename it online, do you notice any difference? Does it sync this file then?

  • krebernik's avatar
    krebernik
    New member | Level 2
    2 years ago

    Both computers stopped synching. The MacBook Pro with the same "99%".
    Switching the WLAN connection helped for me.

    • Homer's avatar
      Homer
      Helpful | Level 7
      2 years ago

      Thanks, I'd like to try that. Where do I find the WLAN setting on a Mac?

      • krebernik's avatar
        krebernik
        New member | Level 2
        2 years ago

        I turned on tethering on my mobile phone and clicked the WLAN icon in the menu bar. Once I switched the network, dropbox continued with its synchronization.

         

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