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Blue Screen of Death on Win10
Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.
Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?
If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.
Without Dropbox running the PC runs perfectly.
There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.
This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542. Chrome auto updates so that shouldn't be the issue. I'll follow the other suggestions in that post to see if I can resolve that issue. It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.
Thank you in advance for any assistance.
Jason.
Hey everyone, we have a little update to share with you all!
We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.
ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.
If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.
Keep us posted with your results!
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Any progress on Dropbox end on resolving this issue. I work for a hospital and they said they have dropbox was the source of the blue screen and a number of people have had the issue.
I would like to continue using dropbox but don't won't to risk reinstalling it on my machine if it nothing has changed with this systemic issue.
Jane,
I do not have any 3rd party anti virus applications installed on this PC - it is using the protection that ships with Win 10.
Jason.
- Jane
Dropbox Staff
I believe the antivirus is "system center endpoint protection"/"cylance protect".
- Jane
- Symantec DLP agenton my "office computer", it is Enterprice version, what cause the problem is AgentInstall-x64_15_1 (Symantec Corp.) it is also called DLP agent and it collects infromation about sw installed on the PC, we use Microsoft defender aas antivirus.
Hi, on my corporate PC, we have Microsoft defender as antivirus and the Symantec DLP agent to collect pc information and status. See
attached picture. Our IT ( we have 26.000 computers) said the DLP agent has a lot of problem with other sw too. So when I called them for my bluescreen problem the asked me if I had dropbox installed, I said yes, then when computer started, he stopped the dropbox service before windows would load it and he has uninstalled dropbox.
Of course you can write me directly to my register email. Cheers Carandswe
- Jane
Office 360, Outlook, and Excel try to restore access to files in use last time. If those files are also in the dropbox folder there MIGHT be a drain on resources that cause <youknowwhat> while Dropbox tries to sync the same files. Try letting dropbox start after the others are done.
