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Forum Discussion

Ros L.'s avatar
Ros L.
Explorer | Level 4
7 years ago
Solved

Cannot open Dropbox.com Error 500

Although the icon in my task tray says Dropbox is up to date, and I have my dropbox folder in files on my laptop, when I try to sign into dropbox.com I get error message 500
desktop
Error Messages
Setting up the apps
Web
  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear about this Ros, could you try clearing your browser's cache, an incognito window and/or another browser and let me know if you're still getting the same error? 

    Thanks!

Ros L.'s avatar
Ros L.
Explorer | Level 4
7 years ago

Thanks, that's sorted it.  

 

Only a week since it was last emptied!  How quickly the cache fills up when working!

 

Ros

adietz's avatar
adietz
New member | Level 2
7 years ago

I'm having the same problem, I'm getting an "Error (500)" when I go to dropbox.com/home. I tried clearing the cache, logging on in an incognito window, using a different browser (it happens on both Chrome and Firefox), and using a different computer. All I can sometimes get to a blank, white screen, but nothing else. Any tips on how to proceed?

 

Thanks.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Sorry to hear about this adietz - could you restart your devices and give it another try please?

    I'm only suggesting this because we had a small, partial outage a little while ago but things should be back to normal as our status page reports: 

    https://status.dropbox.com/

    Let me know what you find!

    • adietz's avatar
      adietz
      New member | Level 2
      7 years ago
      Thanks so much Walter, restarting my laptop fixed the problem. I appreciate your prompt response.

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