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Solved
chat doesn't work
Hello,
the support chat doesn't work on my webbrowser either on chrome than in firefox.
Is it a known bug ?
Thank you
Best regards
Hi Sylvain255, just to clarify: were you able to resolve your issue, and chat with our Support team?
If you have an extension that's preventing you from accessing our chat, can you try an incognito tab on your current browser?
12 Replies
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- Walter
Dropbox Community Moderator
Hey Sylvain255, thanks for bringing this to our attention.
Can you please let me know what plan you're on at the moment and if you get any different results after clearing your browser's cache?
Thanks!
clear the cache doesn't change nothing, I don't know what is my plan, how can I know it please ?
- Walter
Simply by navigating to your account's plan tab.
Are you getting any specific errors when trying to chat with our support team by the way Sylvain255?
Also, may I ask what is the issue you're facing and you'd like to contact our team? Perhaps, we might be able to help here, on the Community.
dropbox plus
whan I click on the chat button nothing happens
I saw that this is blocked by Malwarebytes Bowser Guard extension, I signaled it to them
they said to me that there is a tracker in the button and it is why it is blocked
- Megan
Hi Sylvain255, just to clarify: were you able to resolve your issue, and chat with our Support team?
If you have an extension that's preventing you from accessing our chat, can you try an incognito tab on your current browser?
yes it works when I disable the extension
- Megan
Awesome, if you need anything else just give us a shout Sylvain255!
yes is this tracker dangerous for me ?
