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Sergiolopezfineart's avatar
Sergiolopezfineart
Explorer | Level 4
3 years ago

"Couldn't complete setup" error message when setting up Dropbox Backup

If I click "try again" it just continues to give me the same error. The previous screen was this:

If I click "not right now," it just sends me to my Dropbox folder on my computer.

desktop
Dropbox Backup
Error Messages
Setting up the apps

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Sergiolopezfineart, thanks for bringing this to our attention.

     

    As a first step, please take a look at this article with some troubleshooting steps, to make sure that everything is set up correctly for backup to be enabled.

     

    Let me know how it goes!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for checking this, Sergio.

         

        Can you try to see if you can enable it from our website instead, to see if that works?

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