"Couldn't complete setup" error message when setting up Dropbox Backup

Hey Sergiolopezfineart, thanks for bringing this to our attention.

As a first step, please take a look at this article with some troubleshooting steps, to make sure that everything is set up correctly for backup to be enabled.

Let me know how it goes!

Hi Hannah,

It looks to be set up correctly.

Thanks for checking this, Sergio.

Can you try to see if you can enable it from our website instead, to see if that works?

Hi Sergiolopezfineart, could you send me a couple of screenshots of what you see when you click on the page Hannah gave you?

I'd also appreciate some screenshots of the Desktop folder's properties, in order for me to have a look. 

2

Megan Hannah 

Thanks for the screenshots, Sergio.

Can you click on the "Try Dropbox Backup" button in that page that I gave you, to see if that allows you to set up your backups?

Hannah I end up exactly where I started. Here is the exact sequence of events: 

I click on the button:

I click on "Open Dropbox" and this is the next screen I see:

I click on "Set up":

And I get the same exact error that sent me here.

Hi Sergiolopezfineart, do you have any apps or services currently accessing those folder when you're trying to activate the Backup feature, which moves the folders into the Dropbox folder?

could you try quitting all open apps and any other cloud providers to see if this helps?