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nancystattrans's avatar
nancystattrans
Helpful | Level 6
3 years ago
Solved

"Couldn't complete sign in. Please try again." error on desktop app

I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something.  For some reason (and it was after I inst...
desktop
Dropbox Basic
Error Messages
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  • nancystattrans's avatar
    nancystattrans
    3 years ago

    Hi Jay and Megan,

    I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Adropped, would you mind checking the Dropbox version again?

 

It should look like this xxx.x.xxxx. For example, the most recent stable is currently at 198.4.7615.

Adropped's avatar
Adropped
Explorer | Level 4
2 years ago

HI Hannah,

I checked again. The version is 198.4.7615
I also noticed that when I run this application it slows down my whole computer and uses up all my memory. 
Is it possible to go back to last year's versions when it was working very well?
Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Adropped, you can try to install an older version of the Dropbox app. However, Dropbox will automatically update it to the latest one sooner or later.

     

    Did you check the provided solution here and it didn't help?

    • Adropped's avatar
      Adropped
      Explorer | Level 4
      2 years ago

      Hi,

      I did try installing and reinstalling Dropbox - now have lost track of the versions. Is it possible for you to share a link of a recommended older version and I can try again?

      Thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        While, in general, we don’t recommend installing an older app version, you can find all of them on this page and test if the issue doesn’t persist on a different one.

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