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Couldn't start Dropbox - permissions error - Windows 10 update created user.000 folder
Couldn't start dropbox.
This is usually because of a permissions error.
Recent Windows 10 update renamed C:/Users/Chris to C:/Users/Chris.000 and created empty C:/Users/Chris.
Dropbox is looking for C:/Users/Chris/Dropbox which does not exist. Do I need to do an advanced reinstall?
Log file extract:
cwd: 'C:\\WINDOWS\\system32'
real_path='C:\\WINDOWS\\system32'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Chris\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Chris\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\Chris\\Dropbox'
real_path='C:\\Users\\Chris\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
real_path='C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Hi
Another reboot and the test file has appeared on my PC
Thanks for your help
Chris
14 Replies
Replies have been turned off for this discussion
Hi Lusil
The error message when I open Dropbox under Windows 10 is
(image link is broken, can not be displayed)
The file linked from this error is
bn.BUILD_KEY: Dropbox
bn.VERSION: 78.4.119
bn.DROPBOXEXT_VERSION: 27.0
bn.is_frozen: True
machine_id: ****************************************
pid: 2476
cwd: 'C:\\Users\\Chris.000\\Desktop'
real_path='C:\\Users\\Chris.000\\Desktop'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Chris\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Chris\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\Chris\\Dropbox'
real_path='C:\\Users\\Chris\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
real_path='C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\78.4.119\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Users\\Chris.000\\AppData\\Roaming\\Dropbox\\bin\\78.4.119\\python-packages-37.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Chris.000\AppData\Local\Temp
TEMP: C:\Users\Chris.000\AppData\Local\Temp
tempdir: 'C:\\Users\\Chris.000\\AppData\\Local\\Temp'
real_path='C:\\Users\\Chris.000\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7212, in main_startup
File "dropbox\client\main.pyc", line 2987, in run
File "dropbox\client\main.pyc", line 1662, in startup_low
File "dropbox\client\main.pyc", line 1212, in safe_makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 225, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Chris\\AppData\\Local\\Dropbox'- Lusil
Dropbox Staff
Thanks for providing me with the the screenshots and the error message, ChrisJS - much appreciated!
The first step I'd recommend trying is rebooting your device - maybe that will do the trick.
If not, please check if there is an antivirus or security software on your computer that's be blocking Dropbox from completing the startup process.
You can check this by following the steps below:
- Temporarily disable any antivirus or security programs on your computer.
- Reinstall the desktop app.
Let me know how it goes!
