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Couldn't start Dropbox permissions error
Hi,
My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and removed them, I've followed a series of terminal scripts from the FAQ section but it did nothing. Help! 🙂
I'm on Mac OSX 10.13.6 (can't update any further) and this is the 'following info for help' text:
bn.BUILD_KEY: Dropbox
bn.VERSION: 118.4.460
bn.constants.WINDOWS_SHELL_EXT_VERSION: 47
bn.is_frozen: True
machine_id: 98d693a2-5ca3-5e2f-9968-c7834cc9259c
pid: 742
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='andrewmackay', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='CODA', pw_dir='/Users/andrewmackay', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='andrewmackay', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='CODA', pw_dir='/Users/andrewmackay', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_xcsbuildagent'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/andrewmackay'
appdata: '/Users/andrewmackay/.dropbox/instance1'
real_path='/Users/andrewmackay/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40722 uid=501 gid=20
dropbox_path: '/Users/andrewmackay/Dropbox'
real_path='/Users/andrewmackay/Dropbox'
mode=0o40722 uid=501 gid=20
parent mode=0o40777 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100777 uid=501 gid=20
parent mode=0o40777 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/9x/d16hd_ts6tz685wd0jkv1h_80000gn/T'
real_path='/private/var/folders/9x/d16hd_ts6tz685wd0jkv1h_80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7701, in main_startup
File "dropbox/client/ui/cocoa/uikit.pyc", line 726, in initialize
File "dropbox/client/ui/cocoa/uikit.pyc", line 289, in create_app
File "dropbox/client/ui/cocoa/uikit.pyc", line 250, in static_init
Exception: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten
Appreciate any help! Thanks in advnace!
Andy
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.appExecute the first (ls) command again. Is something changed? 🧐
Hope this helps.
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