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Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

Desktop app won't open in Mac Big Sur, stuck on "starting".

I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, and gave full disk access to dropbox in my security prefs. No change. The app just says "Starting" and never goes further. Preferences in the app tell me I'm signed in. I don't use a LAN or Proxy. Any advice?

desktop
Mac

13 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Sheldon L, thanks for bringing this to our attention.

     

    Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. 

     

    Also, Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?

     

    I'll be waiting for your reply! 

    • Sheldon L's avatar
      Sheldon L
      Explorer | Level 3
      2 years ago

      I don't use a proxy, turned off VPN, don't use a firewall, disabled my security software, and haven't changed my ISP/router. Everything was working fine a few weeks ago when I last used it (and always has been). Does the latest version work with Big Sur 11.7.10? After download and reinstall (today) I'm clearly using the latest version.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Sheldon L, the Dropbox desktop application should still be compatible with your OS at this time.

         

        How long have you kept the app running to see if it gets past the 'Starting' stage?

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