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Forum Discussion
JC_BR
20 days agoNew member | Level 1
Dropbox app is stuck indexing files forever.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over 15 hours. I've already tried uninstalling and reinstalling, but the problem persists. I also selected a few folders and files (4 or 5 small folders) to be available in the local Dropbox folder, but without success.
- Megan
Dropbox Staff
Hey JC_BR, sorry to hear about this.
If you're still stuck at syncing, could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar?
A screenshot of the app's status as shown in your system tray would also help, so feel free to include one.
On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?
Keep me posted!
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