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timkov's avatar
timkov
Explorer | Level 3
4 years ago

Dropbox App Stuck in Starting Loop

For the past few days, my dropbox desktop app is stuck on this screen. I've tried doing disk utility to my drive, uninstalling and reinstalling the app, etc. I am still able to access everything synced through my Finder, but there hasn't been any new syncing since this problem arrose. 

 

 

desktop
Mac
Setting up the apps

9 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi timkov, thanks for bringing this to our attention.

    Could you confirm the version of the Dropbox desktop application you're running? 

    You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. 

    This will help me to assist further!
  • timkov's avatar
    timkov
    Explorer | Level 3
    4 years ago

    I'm running Dropbox (Version v136.4.4345) on MacOS Mojave (Version 10.14.6) 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Is there is a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues could be restricting traffic to the following Dropbox domains?
  • timkov's avatar
    timkov
    Explorer | Level 3
    4 years ago

    Did a look and didn't see anything

  • scottstewart's avatar
    scottstewart
    New member | Level 2
    3 years ago

    I am having the same problem--the Dropbox app is looping on startup.

    I have MAC Ventura 13.2.1

    Dropbox version 170.4.5895

     

    Please advise.  Thank you!

  • Jonathan123's avatar
    Jonathan123
    New member | Level 2
    2 years ago

    My dropbox app on Macbook Pro have been stuck on the initial "Starting" phase for a couple of days in a loop of hell. I have weeks of skript writing on stake here. The file is 6.1 mb så i cant see why it would be heavy to handle. The whole computer is grinding to a halt. Writing this is a miracle. Please, can you solve this for me? 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jonathan123, thanks for bringing this to our attention.

     

    When did you notice that this issue started? Was it after some kind of update, either of Dropbox or your OS?

     

    Also, what is your computer's OS version?

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