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Solved
Dropbox is stuck on 'Starting...' on my new Mac computer.
I just used Migration Assistant to move to a new MacBook Air. Clicked on the Dropbox icon in the menu bar - it said Starting. I have uninstalled Dropbox and reinstalled it. When I start up the computer - and click on the icon - it says Starting. So far I have waited for an hour. I used Activity Monitor - and it doesn't look like Dropbox is doing anything. No CPU usage, no Disk usage, no Network.
I have tried a couple of different networks (including going in to a Starbucks). The networks were all fine.
I am assuming there is some relic from the original installation that is causing it issues.
It is terribly frustrativing that Dropbox just displays this one message - surely they realize something is wrong. I have wasted several hours trying - and retrying - things like uninstall and re-install.
Dropbox still works on the original computer - and in the browser. But this unfortunately leaves me with a useless new computer while I wait for Dropbox (the company) to wake up tomorrow and perhaps get back to me.
Mac M3 14.6.1. Latest version of Dropbox 206.4.6506
I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see.
6 Replies
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- Nancy
Dropbox Community Moderator
I’m sorry to hear about this, @panttaja.
When reinstalling the Dropbox app, did you also perform an advanced reinstall?
I could also locate your support ticket in our system and I’ve left our team an internal note on your behalf.
Keep me posted for any updates.
Thank you for the suggestions - the advanced reinstall link you sent is for a windows machine. I am running no a mac. I will dig and see if I can find a similar post for my mac.
I found the Mac tab in this post - I will try these items. Unfortunately Dropbox requires me to download the app each time I do this - and I have uninstalled Dropbox a dozen times in trying to solve this. It is tedious.
- Megan
I definitely see where you're coming from @panttaja.
In any case, feel free to update us once you try out the advanced reinstall steps.
Unfortunately another waste of my time. I executed the commands in Terminal on the Mac. I then clicked on the download link. This time is downloaded the .dmg rather than the installer. I double clicked on the .dmg file - and it installed. The date on the file is 1979(???) I then ran the app - and I get to the same error - 'Starting...'.
I added another reboot of the computer - after running the commands in terminal. It looks like it may be working -- I now see my folders and it appears to be starting to sync. We will see.
