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Solved
Dropbox app won't open on Mac
Hi.
I've come into work today to find that the Dropbox icon has disappeared from the finder on all our Macs. I can still access Dropbox by clicking on the folder in the sidebar, but the actual app won't open. I've tried uninstalling, rebooting and re-installing which seemed to work, but whilst the app was starting up it came up with the error below, so I'm not sure what's going on. The Macs are running Montery 12.6.6.
bn.BUILD_KEY: Dropbox
bn.VERSION: 176.4.5108
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: dda8df60-b37c-548e-a81b-842afdcce23d
pid: 2200
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='extrememac1', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Extreme Mac 1', pw_dir='/Users/extrememac1', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='extrememac1', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Extreme Mac 1', pw_dir='/Users/extrememac1', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'extrememac1', '_nsurlstoraged', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'extrememac1', '_nsurlstoraged', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/extrememac1'
appdata: '/Users/extrememac1/.dropbox/instance1'
real_path='/Users/extrememac1/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/extrememac1/Library/CloudStorage/Dropbox'
real_path='/Users/extrememac1/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/sb/7m4sprd156l41dbjk0qpv3lr0000gn/T'
real_path='/private/var/folders/sb/7m4sprd156l41dbjk0qpv3lr0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5349, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/919a2cde-bc17-45b6-b823-999a7da5fd21." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/919a2cde-bc17-45b6-b823-999a7da5fd21.}
Hi Hannah,
We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.
5 Replies
Replies have been turned off for this discussion
- Jay
Dropbox Community Moderator
Hi Jon Hidden-Coley, thanks for bringing this to our attention.
The error you’re encountering should be temporary and could be fixed by restarting the Dropbox desktop app.
Could you try quitting the app, then opening it again from the Applications folder in Finder?
Keep me updated with any progress!
Hi Jay,
I've tried that a few times now and double clicking on the desktop app does nothing. I've also tried an advanced re-install which was initially successful and everything synced, but after about 5 minutes, the Dropbox icon in the finder disappeared.
- Hannah
Sorry to jump in here, Jon Hidden-Coley.
Are you still getting the above error now? Or did the app just crash and is not opening?
Hi Hannah,
We appear to be back to normal now. We've come back to work after the weekend (Macs left in sleep mode), started up Dropbox and it has opened, synced and stayed open, so not sure what happened there.
- Hannah
That's wonderful to hear, Jon.
Perhaps the app got an update that fixed the issue you were having, can't say for sure without access to your account info, but I'm happy to hear everything is back to normal.
If you come across any issues again, let us know.
Have a great week ahead!
