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Forum Discussion
Dropbox Backup shows external drive not plugged in even though it is
I have Dropbox Backup backing up my iMac and have added my external SSD as an additional backup. Everything went well until I restarted the computer and the external disk was then shown as unplugged with lots of buttons now greyed out. This has the disadvantage of not allowing me to adjust the folders I would like to back up. So I did unplug it and plugged it back in again to no effect. It seems to be backing up with the initial folder selection as expected though.
I am running version 161.4.4923 and Ventura 13.0.1 and the SSD is formatted as APFS.
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- Nancy
Dropbox Community Moderator
Hi jhedleyj, and welcome back to the forum.
I’d like you to clarify a few things first, so that we can have a clearer image of what’s happening; when your computer rebooted, was the Dropbox app still in the process of backing up your external hard drive?
Also, if you check your menu bar, can you see the Dropbox icon, along with its current syncing status? If yes, please let me know what that is.
Keep me posted for more updates!
Hi Nancy
It may have been updating but I can't be sure. Also, the Dropbox icon is there and the SSD Backup is "up to date". However, the iMac is stating "Backing up" but it has been like that for weeks and does not change even though it is "up to date".
Hello again Nancy
To confirm - the SSD has updated but the desktop
app remains convinced that it needs to be plugged in.
- Nancy
Thanks for the extra info!
I was able to do a little digging in the meantime, and I can see that you already have an open ticket regarding this issue, which has been escalated to our advanced team.
Now, since they have more visibility on your Dropbox account, I’d recommend continuing with them directly. I’ve also left them an internal note, so that they can see our convo here.
Can we get an update on this? I am experiencing the same issue.
- Megan
Hey natachajay, I hope you're doing well!
Do you have an open ticket with our Support team, by any chance? Are you still experiencing the same issue?
Keep me posted!
Did you solve this? I am facing the same issue..
I have the same issue.. Backup is working, but Drive in Backup shows as "unplugged" and prompt asks to "Plug in [DRIVE] to resume backup and keep your files up-to-date"
- Nancy
Dropbox V 171.4.6182 is the only version I could find. Windows 11 64-Bit.
