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zf-itbuilder's avatar
zf-itbuilder
Explorer | Level 3
2 years ago

Dropbox crashing randomly when clicking on it in file explorer

We have a user that is having a problematic issue with Dropbox installed on his Windows PC. When he accesses it through file explorer it will randomly crash and then close dropbox. There is no error...
desktop
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi zf-itbuilder, thanks for bringing this to our attention.

 

Just for clarification, when you uninstalled and reinstalled the app, did you perform an advanced reinstallation of the app using the steps in this link?

 

This will help me to assist further!

  • zf-itbuilder's avatar
    zf-itbuilder
    Explorer | Level 3
    2 years ago

    Hi Jay,

     

    Thank you for the quick response. I did run through the advanced re-install, clearing out everything dropbox related in the registry and appdata.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      What is the exact version of Windows they're using? 

       

      Did this issue occur after any OS or app updates, and when did this start approximately?

      • zf-itbuilder's avatar
        zf-itbuilder
        Explorer | Level 3
        2 years ago

        His device is running on Windows 11 22H2 build 22621.2134

         

        Its been going on for about a month now.

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