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zf-itbuilder's avatar
zf-itbuilder
Explorer | Level 3
2 years ago

Dropbox crashing randomly when clicking on it in file explorer

We have a user that is having a problematic issue with Dropbox installed on his Windows PC. When he accesses it through file explorer it will randomly crash and then close dropbox. There is no error...
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zf-itbuilder's avatar
zf-itbuilder
Explorer | Level 3
2 years ago

Also there weren't any updates that he ran himself before the issue started.

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi zf-itbuilder,

 

Hope you don't mind if I jump in with a suggestion here.

 

Please right click the Dropbox folder, choose Properties, and wait for that to calculate the total size on disk and file count.

 

If running close to 300,000 files, use selective sync to reduce the workload on the app.

 

For example, start off with 1 folder enabled, if it isn't a terribly large one, and see how you go from there, enabling little by little rather than all at once should improve the performance stability either way.

 

Let me know what you find!

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