Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tomassrnka's avatar
tomassrnka
Explorer | Level 3
3 years ago

Dropbox Dash won't start on mac os with "Sorry, it looks like something went wrong"

Hi,    i've been using Dropbox Dash (Command E) for years on Mac OS (latest stable version) and after certain update of Dash, I can't start it anymore. I've tried to download and reinstall, even ...
Dropbox Dash
Error Messages
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi tomassrnka, thanks for bringing this to our attention.

 

What version of Mac OS are you running on your device? 

 

Could you also confirm the Dropbox Dash version?

 

This will help me to assist further!

  • tomassrnka's avatar
    tomassrnka
    Explorer | Level 3
    3 years ago

    Hi,

     

    Thank you for the quick reply.

     

    I'm running latest stable macos (13.6) and Dropbox Dash (2.54.0).

     

    I can't get pass the welcome screen, so the Dropbox Dash version is taken via info screen (CMD+i) in Finder /Applications on Dropbox Dash app. If there is any other way how to get the version, please let me know.

     

    Thank you!

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • tomassrnka's avatar
        tomassrnka
        Explorer | Level 3
        3 years ago
        Hi,

        Sure, feel free to reach out directly. I will be happy to provide any logs or whatever you need to debug the issue.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!