Dropbox desktop app can't connect after a Windows 11 update

Hey aalves, a few hours ago a new version of the Dropbox app was released; can you update it on your computer to see if that helps?

No.  Doesn't work.  Now getting a "no internet connection" "your computer is currently offline.  Please check your network settings." message from Dropbox.  I have tried everything I can find online for this error too and it won't load.  getting frustrated as I use Dropbox for work.

Doesn't help.  I have tried everything I can find online.  Getting a "no network connection" message now from Dropbox now.  Still stuck in the "connecting" stage.

Hi from me too, aalves. Just to clarify, did you have Microsoft Defender temporarily disabled and the issue still remained?

I too tried the new build version 215.4.7202 and get the similar response - trying to connect to internet perpetually.   

Hey mitgeek - sorry to hear this persists for you. 

I can see that you're in direct communication with an expert from our team so I'd recommend getting back to them with this piece of information as they'd be better equipped to help further at this point. 

I was unable to disable due to org settings.  I ended up reinstalling the whole operating system which was unfortunate but worked

I'm back.  Reinstalling the operating system worked for a day but now I'm back to the same problem again.  I need a permanent solution or I will have to cancel Dropbox.  Perpetual "connecting."  Can't use the app in Windows 11.  What's the solution? 

Thanks for the update, aalves.

At this point, I would suggest reaching out to our support team directly, because they have access to account specific info, which we don't here on the Community.

They'll be able to assist you further, but please share your ticket number with us, so we can keep an eye on it from our end as well.

Today, I was able to install Stable Build 194.4.6267 and got my system to sync all files.  But then after 20min the DropBox app self updates itself to 216.4.4420 and it stops working.  I wish I could keep it at this old version!