We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dropbox desktop app not opening or syncing on MacOS Ventura Version 13.6.5
I'm having issues with the mac desktop app not opening even after uninstalling/reinstalling/rebooting numerous times, not syncing with Finder, and the dropbox icon being grayed out. I followed all th...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi there powerfoot, welcome to our Community!
Can you clarify the version of the Dropbox app that you use on your Mac? You can see that by hovering your mouse over the Dropbox icon in your system tray.
When did you first start noticing this behavior?
Could you also check if there's a third party app, like a security app, that could be hindering the syncing process? Could you try temporarily disabling your antivirus? Maybe that will do the trick.
Keep me posted, and we'll take it from there!
I started noticing this issue about a week now. I noticed the mobile app, web, and desktop app wasn't syncing and finally the icon in the Finder is grayed out and finally the desktop icon wouldn't even open. there is no security app/antivirus installed on the laptop. the app won't open or display any info. I uninstalled it again because it's just not working/syncing with Finder after I've exhausted all my efforts.
Please advise.
- Jay
Hi powerfoot, when you uninstalled the app, did you perform an advanced reinstallation?
i haven't reinstalled it or done an advance install after numerous failed attempts. just copy/paste the commands at the end of cursor? do I need to delete all the dropbox folders in finder before the advance reinstall?
