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samcent's avatar
samcent
Helpful | Level 5
4 years ago
Solved

Dropbox installer won't open on 2021 Macbook M1 Max

Attempting to download the Dropbox app onto my new macbook pro M1 Max and the .dmg does nothing when I click it.
desktop
Install
Mac
Setting up the apps
  • Hannah's avatar
    Hannah
    4 years ago

    Hey samcent, thanks for letting us know about this. 

    Can you first check that you have all the minimum system requirements to install the Dropbox application on your computer?

    If you do, please restart your computer and try again. If it still doesn't work, try from this link instead.

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey samcent, thanks for letting us know about this. 

Can you first check that you have all the minimum system requirements to install the Dropbox application on your computer?

If you do, please restart your computer and try again. If it still doesn't work, try from this link instead.

Let me know how it goes!

J_F_G's avatar
J_F_G
New member | Level 2
4 years ago

Why the H*LL wouldn't Dropbox have a utility or notice FOR THE USER TO VERIFY, before you let us download something that may not work on our system.  Also, MacBook components are well-known and essentially fixed per model release -- it should be easy enough for Dropbox to state what models/years the current version of dropbox is compatible back to, and link to alternate past versions if an older Mac needs a past version.

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