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Forum Discussion
GertFrobe
2 years agoHelpful | Level 6
Dropbox non-admin installation thinks I'm out of disk space and needs admin rights
Windows, non-admin installation. Plenty of space left in my account. Plenty of space left on the computer.
This error message recently appeared on 2 of my 3 computers.
There's plenty of disk space. Hundreds of GBs.
I clicked "Reinstall." It wanted admin escalation.
I declined since the current installation is a non-admin installation. It failed.
Why does my non-admin installation suddenly want an admin installation?
Why does it suddenly think it's running short of disk space?
12 Replies
- Nancy2 years ago
Dropbox Community Moderator
Hi GertFrobe, and welcome back to our forum.
In general, please keep in mind that the Dropbox desktop app requires admin privileges to run with full functionality on your computer.
Can you send me a screenshot of your available hard drive space, so that I may have a visual? Also, how much space are you using on your Dropbox account based on the info showing here?
What’s the exact OS version of the device on which you’re having this issue?
Keep me updated.
- GertFrobe2 years agoHelpful | Level 6
This is happening on 3 computers. Two are Windows 10, and the other is Windows 2019. Here's the information from one of the Win10 computers.
As requested, here's a screenshot of the available hard drive space. There's obviously more than enough free space. The other 2 computers have even more free space.
- GertFrobe2 years agoHelpful | Level 6
Also:
- Walter2 years ago
Dropbox Community Moderator
Hey GertFrobe - sorry to jump in here and thanks for the additional information.
Could you let us know the exact version and status of the app as shown in your system tray on the affected devices?
You can find the latest, stable one on this page, if needed.
- GertFrobe2 years agoHelpful | Level 6
194.4.6267
195.4.4995
Both versions have this problem.
- Nancy2 years ago
Dropbox Community Moderator
Hi again, GertFrobe! When saying Windows 2019 above, are you referring to the Windows 2019 Server perhaps?
If you add files in your local Dropbox folder, do they actually sync to your account online, or has syncing completely stopped on your devices? What’s the syncing status of your Dropbox app at the moment?
- GertFrobe2 years agoHelpful | Level 6
Correct, Win2019 server. One of my computers runs server software. It's unusual, but that's how it is. For completeness it's Windows Server 2019 Standard, v 1809, OS build 17763.5576
Everything within the Dropbox folder is syncing properly. I can add or remove files on any of the computers, and the other 2 pick up or delete the files appropriately.
- GertFrobe2 years agoHelpful | Level 6
Any ideas? Is this just some bug in the latest version? Ignore it and it will go away when the program auto-updates?
- Walter2 years ago
Dropbox Community Moderator
Windows Server operating systems are not currently supported, but as you noticed you might be able to run the Dropbox desktop app normally there GertFrobe
The notification you're receiving is not about a hard drive space issue, but it seems that there's an update needed for a space saving feature.
Is there any particular reason why you've not installed the app with admin privileges in the first place?
- GertFrobe2 years agoHelpful | Level 6
Since the problematic behavior is identical in Win 10 (2 examples), this doesn't appear to be a non-supported OS issue.
I use a non-admin installation (and I have for years) because Dropbox has provided that option for years. I prefer to have it operate in a user context since it hasn't needed admin access. As you can tell from the screenshot of available diskspace, I am not concerned about saving space.
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