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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of unrelated chrome extensions (saw that as a suggestion on here). 

 

But the issue persists.

 

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Dropbox Paper
Error Messages
Web

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  • rustle1's avatar
    rustle1
    Explorer | Level 3
    3 years ago

    same issue.

    Worked fine before but now when I try to add a video (27Mb .mp4 format) to dropbox paper I just get 'www.dropbox.com refused to connect' error. Tried adding via 'insert dropbox files' button and just dragging over to upload the file to the page but doesn't work either way.

  • rustle1's avatar
    rustle1
    Explorer | Level 3
    3 years ago

    videos previously added to Paper still work but now look different with media player controls added so looks like Dropbox have made an update...

  • Aoife_Kna's avatar
    Aoife_Kna
    Explorer | Level 4
    3 years ago

    Same issue here - none of the fixes above work. I cannot upload any video to Dropbox Paper even if the video is already on Dropbox!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi tobiaspe, thanks for the screenshots! 

     

    Just to clarify, and make sure we're on the same page here. It sounds like you have two Dropbox accounts, a private account and your personal one, am I right? 

     

    If not, feel free to correct me. Are you able to connect to any of the accounts? Have you tried accessing the same content using your mobile, does it work or do you see any errors there?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey all, thanks for posting here! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

     

    Let me know. Thanks!

  • rustle1's avatar
    rustle1
    Explorer | Level 3
    3 years ago

    yes, please email, would be good if Dropbox paper worked properly again!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sure thing Aoife_Kna -  you've got :envelope: too!

     

    Whenever you get the chance, please have a look at your email's inbox and we'll take it from there. 

  • fendercodes's avatar
    fendercodes
    Explorer | Level 4
    3 years ago

    I'm getting the same issue since today. When trying to attach a video to a Dropbox Paper its showing dropbox.com refused to connect. 

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