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Stirling Projects's avatar
Stirling Projects
Explorer | Level 4
3 years ago

Dropbox Paper - "Dropbox refused to connect" when inserting video on paper

I am suddenly getting this error when uploading video links to dropbox paper.  Images seem to upload ok - but this video (uploaded to dropbox), won't load on the paper document I'm creating.   I'm using Chrome - tried restarting both chrome and the computer - closing dropbox and signing in again. Turning off a couple of unrelated chrome extensions (saw that as a suggestion on here). 

 

But the issue persists.

 

 

 

Dropbox Paper
Error Messages
Web

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi fendercodes, have you tried the previous troubleshooting steps provided by my colleagues above?

  • fendercodes's avatar
    fendercodes
    Explorer | Level 4
    3 years ago

    Yes, its not an issue on my side or with my browser cache etc.

    Seems like lots of people are suddenly getting this when pasting video URLs into paper docs since a couple of days ago. 

    There are JS errors on your site, so your developers will need to take a look.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it as soon as possible!

  • fendercodes's avatar
    fendercodes
    Explorer | Level 4
    3 years ago

    Jay Sorry, but I don't seem to have received an email from you at the email address associated with my Dropbox account. I checked the Spam folder too and don't see anything.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, fendercodes 

     

    I just re-sent you a new email. Can you confirm you got it on your end? 

     

    Thanks! 

  • Matt85's avatar
    Matt85
    Explorer | Level 4
    2 years ago

    Hi Megan,

     

    We've been having the same problems here since August. None of the suggested fixes worked and whilst we have found our own workaround by right clicking the imported file and opening in a New Tab it would be helpful to get back to being able to preview on the same screen as we used to be able to do. 

     

    I was hoping a fix would have been rolled out, but as this hasn't happened could I get some support in solving the issue?

    Thanks

    Matt

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hope you don’t mind me jump in here, Matt85!

     

    Can you describe to me the steps you’ve tried so far to resolve this, so that I can check what else we can possibly try together?

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