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FunwickC's avatar
FunwickC
Explorer | Level 3
3 years ago
Solved

Dropbox will not start on my M2 MacBook Air

The reason is that Dropbox asks for permission to access my old MacBook Pro root (user) folder, with a name like qzmbp, whereas the root (user) folder on my M2 Air is qzmpa.   Strangely it has no p...
desktop
Error Messages
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Thanks for the log, could you try the steps in this thread to resolve the issue on your device?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the log, could you try the steps in this thread to resolve the issue on your device?

FunwickC's avatar
FunwickC
Explorer | Level 3
3 years ago

Thanks Jay  - that did the trick!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, glad to have helped out! If you need any further assistance in the future, please let me know.

     

    Enjoy your week!

    • sharsprague's avatar
      sharsprague
      Explorer | Level 3
      3 years ago

      I have the same machine and the same issue with Dropbox hanging on "Starting..."

       

      I followed the thread and performed the steps and the issue persists. I have also tried a new install of DB including trashing all relevant files via Terminal.

      Any other suggestions?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey sharsprague, sorry to jump in here! 

         

        Just to clarify: you mentioned that your app is stuck at "Starting". Is it safe to assume that you don't see any errors like the poster above you mentioned, right? 

         

        Would you be able to clarify the version of the Dropbox app that you have installed on your device? 

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