Forum Discussion

Belloli's avatar
Belloli
Explorer | Level 4
3 years ago

Dropbox won't start on my Mac and I've done all the things, please help

I updated dropbox and now it won't open on my Mac. I reinstalled the OS, updated to the latest OS, my device is in the Dropbox security list,  and I downloaded Dropbox (4 times!) installed and it won't open. I get a window that says it can't open and then a text file with a bunch of error messages. See below, please help, I didn't find anything on the community boards about this. Thank you.

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 183.4.7058
bn.constants.WINDOWS_SHELL_EXT_VERSION: 65
bn.is_frozen: True
machine_id: dbf7a4cd-d42b-51cb-ab53-b75598767b08
pid: 5012
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='bia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Elisabeth Belloli', pw_dir='/Users/bia', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='bia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Elisabeth Belloli', pw_dir='/Users/bia', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
            mode=0o40755 uid=0 gid=0
     parent mode=0o40755 uid=0 gid=0
HOME: '/Users/bia'
appdata: '/Users/bia/.dropbox/instance1'
         real_path='/Users/bia/.dropbox/instance1'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/bia/Library/CloudStorage/Dropbox'
              real_path='/Users/bia/Library/CloudStorage/Dropbox'
                    not found
              parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      mode=0o100755 uid=501 gid=20
                parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      not found
                parent not found
tempdir: '/var/folders/rn/cz79xnbn46s2f27nhxm6bvbr0000gn/T'
         real_path='/private/var/folders/rn/cz79xnbn46s2f27nhxm6bvbr0000gn/T'
                mode=0o40700 uid=501 gid=20
         parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account
  File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account
  File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/4fa8ac42-ac4f-49b6-9882-9679906ebb35’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/4fa8ac42-ac4f-49b6-9882-9679906ebb35’.}

 

desktop
Error Messages
Mac

9 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Belloli, sorry to hear about this.

     

    Could you try quitting the Dropbox desktop app, rebooting your computer and then relaunching the app and let us know if you still get the same error?

     

    Thanks!

  • Belloli's avatar
    Belloli
    Explorer | Level 4
    3 years ago
    Walter, I have done that many, many times. I’ve also, as stated, reinstalled OS, updated OS, updated Dropbox, and run disc utility and repair. Also uninstalling and reinstalling Dropbox. Included in the post was the error code message provided by Dropbox. Please, please, suggest something helpful. Thank you
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In this case, may we reach out via email to have a further look internally Belloli? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Belloli! I was about to log a ticket for you, but from what I can see, you already have one open and it’s being handled by our specialized team. 

     

    Please keep checking the same email thread, as they’ll reply to you there.

  • Sitchko's avatar
    Sitchko
    Explorer | Level 4
    3 years ago

    I guess I have the same issue

    Dropbox won't start after update (this update moved all files to a new folder)

    I've tried updating Dropbox, also updated MacOS to Sonoma, still the same.

    ERROR:
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 184.4.6543
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 66
    bn.is_frozen: True
    machine_id: 1226c863-23af-55c0-a16b-7b3f25755fa6
    pid: 1585
    ppid: 1
    uid: 501
    user_info: pwd.struct_passwd(pw_name='Sitchko', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Igor', pw_dir='/Users/Sitchko', pw_shell='/bin/bash')
    effective_user_info: pwd.struct_passwd(pw_name='Sitchko', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Igor', pw_dir='/Users/Sitchko', pw_shell='/bin/bash')
    euid: 501
    gid: 20
    egid: 20
    group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sitchko', '_nsurlstoraged'])
    effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sitchko', '_nsurlstoraged'])
    DYLD_LIBRARY_PATH: None
    cwd: '/'
         real_path='/'
                mode=0o40755 uid=0 gid=0
         parent mode=0o40755 uid=0 gid=0
    HOME: '/Users/Sitchko'
    appdata: '/Users/Sitchko/.dropbox/instance2'
             real_path='/Users/Sitchko/.dropbox/instance2'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    dropbox_path: '/Users/Sitchko/Dropbox'
                  real_path='/Users/Sitchko/Dropbox'
                        mode=0o40700 uid=501 gid=20
                  parent mode=0o40750 uid=501 gid=20
    sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                    real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100755 uid=501 gid=20
                    parent mode=0o40755 uid=501 gid=20
    trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                    real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                    parent not found
    tempdir: '/var/folders/x0/dfg8ksb17l97l65g661sszdr0000gn/T'
             real_path='/private/var/folders/x0/dfg8ksb17l97l65g661sszdr0000gn/T'
                    mode=0o40700 uid=501 gid=20
             parent mode=0o40755 uid=501 gid=20
    Traceback (most recent call last):
      File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
      File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
      File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
      File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
    fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
     
    The above exception was the direct cause of the following exception:
     
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 866, in wrapper
      File "desktop/dropbox/client/main.py", line 6792, in finish_dropbox_boot
      File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
      File "desktop/dropbox/client/main.py", line 6252, in _init_components_for_account
      File "desktop/dropbox/client/main.py", line 6175, in create_sync_engine
      File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
      File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
      File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__
      File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
      File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__
      File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
    dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Sitchko, thanks for bringing this to our attention.

     

    This appears to be a different error message, but let's see what we can find.

     

    Did the migration of the Dropbox folder complete successfully, before you started getting this error? Is the Dropbox folder currently in ~/Library/CloudStorage?

     

    If you hover your mouse over your Dropbox icon, what exactly do you see?

  • Sitchko's avatar
    Sitchko
    Explorer | Level 4
    3 years ago

    >>> Did the migration of the Dropbox folder complete successfully, before you started
    Yes, the process was successful
    >>> Is the Dropbox folder currently in ~/Library/CloudStorage?
    oh, nope, it's empty

    >>> If you hover your mouse over your Dropbox icon, what exactly do you see?
    I can't launch Dropbox app, so there is no icons in top bar.

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