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DerekKelly's avatar
DerekKelly
Helpful | Level 6
6 years ago

Finder and Dropbox desktop app not showing file preview

Hey guys,

I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple default preview logo.

However on the iOS app and on the web file previews show.

This is a big deal for me because google drive offers this. My team has to have this or we won’t continue to use Dropbox.

If anyone has any solutions please advise.

I tried closing and opening the app and force quitting using activity monitor.

Best

Derek

desktop
dropbox business
Preview
Setting up the apps
sync

16 Replies

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there DerekKelly,

    As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock?

    If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and desktop app?

    Let me know how it goes!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for confirming that for me, DerekKelly.

    Could you try relaunching Finder by following the steps below?

    • Click on the Dropbox icon from your Desktop and quit the application.
    • Open your Activity Monitor from your Mac Utilities folder. 
    • Force quit out of the instances of the Dropbox app that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left.
    • Re-start Dropbox from the apps folder by double clicking on the Dropbox app.
    • Click on the Apple icon in the top left of your screen.
    • Click on "force quit".
    • Relaunch the finder.

    Once you do this, please reboot your device - maybe that will do the trick. 

    Let me know of any updates!

  • DerekKelly's avatar
    DerekKelly
    Helpful | Level 6
    6 years ago

    This solution did not resolve the issue. I followed all steps. Please advise 

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    6 years ago

    Hi DerekKelly,

    Why you use early release? Try turn off "Early Releases" from here and install stable one locally. :wink:

    Hope this helps.

  • DerekKelly's avatar
    DerekKelly
    Helpful | Level 6
    6 years ago
    Okay I turned off early release. How do I downgrade from 80 to 79 or whatever the most stable version is?
  • DerekKelly's avatar
    DerekKelly
    Helpful | Level 6
    6 years ago

    I downgraded to 79.4.143 and still not seeing preview of files on Mac OS

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    6 years ago
    Do you use "Smart Sync"? And if so, is there some relationship to the online status set?
  • DerekKelly's avatar
    DerekKelly
    Helpful | Level 6
    6 years ago

    I do and all folders are set to online only.

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