Hi everyone — after migrating from an iMac to a Mac mini 2024 (M4, 32GB), Dropbox sync works but Finder integration is gone. I first saw this on macOS Sequoia 15.5 and I’ve since updated to macOS Tahoe 26.1 with no change.Online-only files in my Dropbox folder show as 0 KB and download/open fine on double-click, but there are no Dropbox right-click options in Finder (no “Make available offline”, no “Online-only”, no Dropbox submenu).Tried: enabling Dropbox File Provider in Login Items & Extensions, granting Full Disk Access, relaunching Finder/rebooting, and full uninstall + reinstall from Dropbox .dmg. Still missing. I even contacted Dropbox Support and they haven't given me any solutions yet.Has anyone found a fix or workaround to restore the Finder context menu actions?Thanks!

I'm seeing the same issue on macOS Tahoe 26.1, the Dropbox Finder Extension is running but there is no Finder integration- no sync status icons or contextual menu items.I've tried an Advanced Reinstall with no change.I'm seeing that the slide switch to enable Dropbox File Provider under Login Items & Extensions is turning itself back off after enabling.Otherwise file changes are syncing, but no way to manage files from the Finder.

Hi MartinCasanova, thanks for posting here today! First of all, great job troubleshooting this on your end. I did some digging in our system, and I was able to locate your ticket number with our support team. It looks like one of our agents is already looking into your request. I was also going to suggest an advanced reinstall, but if you're having trouble with that then it'd be better to wait for the agent to reply back to you. I'm suggesting that since all the info you've provided is gathered there, and they have the necessary tools to guide you. Let me know more, and we'll take it from there!

Hey macnology! Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.

After several days of trying different things with the assistance of Dropbox Support, we realized I wasn't being able to activate File Provider. We tried many things (so many that I can't say for sure what was the issue), but after activating File Provider, logging out and logging in again, the context menu reappeared. This was a first for me, I never had this issue, and I've installed Dropbox on many iMacs and MacBooks in the past. So yeah, it's a weird glitch and Dropbox Support ended up solving it.

Hi,Same issue here: No smart icons in Finder view.contextual finder menu exists/displayingFile provider extension active.Tahoe 26.1Dropbox version v238.4.6075please, solveThanks

Finder context menu missing for Dropbox files on macOS

23 Replies

Juhn
Helpful | Level 5
1 month ago
dmg image won't mount...
double click does nothing.
contextual menu "open with" neither...
Jay
Dropbox Community Moderator
1 month ago
If the DMG file isn't mounting, this could be a potential issue with the Mac device.

Could you try rebooting the Mac to see if this helps when reinstalling the desktop app?
Juhn
Helpful | Level 5
1 month ago
ok. will try later. right now Mac is in use...
But many thanks for the support, so far...
will let you know how it went...
Juhn
Helpful | Level 5
1 month ago
unfortunately, the error persists.
after installation the smart icons still missing in finder view.
finder contextual menu items exist.
any further suggestions?
thx
Hannah
Dropbox Community Moderator
1 month ago
Thanks for the update here, Juhn.
Can you try the steps in this article for our advanced reinstall and let us know if they help?
Juhn
Helpful | Level 5
1 month ago
Hi,
Update of MacOS to Tahoe 26.2 fixed it.
Sync Icons now showing again in Finder View.
Thanks and best
Juhn
itahoki
Helpful | Level 7
1 month ago
I’ve been following this thread and it’s great to see so many helpful suggestions being shared. The context menu integration with Finder is such a useful feature, and I’m looking forward to seeing how it improves.

Thanks to everyone for the insights and suggestions so far!
Hannah
Dropbox Community Moderator
1 month ago
Happy to hear that, Juhn and itahoki!

If you need anything else, please let us know.
Juhn
Helpful | Level 5
1 month ago
Hi to all...
I just wanted to give a heads up:
Some team members were still suffering of missing sync icons in Finder View after updating to MacOs Tahoe 26.2.
We found out that there is a conflict with Adobe Creative Cloud File Provider extension.
When turning it off, the sync icons for Dropbox integration appear to show up.
Just for the records.
Thanks and best
Juhn
Mitchell H.
New member | Level 2
7 days ago
I'm having the same issue here - BOTH the context sensitive Finder menus AND the Finder icons are missing. I've done the advanced Reinstall, that worked fine, also disabled/re-enabled the various Extensions, reboots galore, and still no love. I am on macOS 15.7.3 and would like to remain there so can this be made to work or the only "recommended" solution is to update to 26.2? Also in following the Advanced Reinstall instructions (did just now/today), the resulting version now installed is: 240.4.8493. I should add that I also opted OUT of using File Provider during the reinstall to keep things simple and because I really don't like a few of the limitations/changes described in the help article about the differences. Interestingly, the program was reporting I wasn't eligible for using File Provider (which was fine), but after the reinstall and opting OUT, it now IS offering me to do the update.... which again I would prefer not to do, if possible. Please advise on all above, and thanks.