Finder context menu missing for Dropbox files on macOS

Hi MartinCasanova​, thanks for posting here today!

First of all, great job troubleshooting this on your end. I did some digging in our system, and I was able to locate your ticket number with our support team.

It looks like one of our agents is already looking into your request. I was also going to suggest an advanced reinstall, but if you're having trouble with that then it'd be better to wait for the agent to reply back to you. I'm suggesting that since all the info you've provided is gathered there, and they have the necessary tools to guide you.

Let me know more, and we'll take it from there!

Hi, Megan. They still don't know what's the issue (it's been a week). That's why I was trying to see if I was the only user with this issue or if this was something common.

Hey MartinCasanova!

I just checked the email and the agent mentioned that they're going to escalate your case to our specialized team. Hang tight, I understand how important this is for you.

Thank you for your patience! 

I'm seeing the same issue on macOS Tahoe 26.1, the Dropbox Finder Extension is running but there is no Finder integration- no sync status icons or contextual menu items.
I've tried an Advanced Reinstall with no change.
I'm seeing that the slide switch to enable Dropbox File Provider under Login Items & Extensions is turning itself back off after enabling.
Otherwise file changes are syncing, but no way to manage files from the Finder.

Hey macnology - sorry to hear about this.

Can you clarify the Dropbox desktop app's exact version and status as shown in your menu bar? 

Hey macnology​!

Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 

After several days of trying different things with the assistance of Dropbox Support, we realized I wasn't being able to activate File Provider. We tried many things (so many that I can't say for sure what was the issue), but after activating File Provider, logging out and logging in again, the context menu reappeared. This was a first for me, I never had this issue, and I've installed Dropbox on many iMacs and MacBooks in the past. So yeah, it's a weird glitch and Dropbox Support ended up solving it.

Thanks for keeping us in the loop on this MartinCasanova - glad to hear it's sorted now.

Let us know if anything else comes up! 

Hi,

Same issue here: No smart icons in Finder view.

contextual finder menu exists/displaying

File provider extension active.

Tahoe 26.1

Dropbox version v238.4.6075

please, solve

Thanks

Hi Juhn, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?