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elvinvandalen's avatar
elvinvandalen
New member | Level 2
5 months ago

Finder right-click menu missing for Personal Dropbox (Business account works)

Hi,

I have both a Personal and Business Dropbox account linked on my Mac (same Dropbox app). The Finder right-click menu (Sync, Share, etc.) only appears for my Business account, not for my Personal one.

Details:

  • Both accounts are syncing locally (not using Backups or external drives).
  • Under System Settings → Privacy & Security → Extensions → Finder Extensions, there’s only one Dropbox entry, and it’s enabled.
  • Dropbox has Full Disk Access.
  • This is a clean install of Dropbox, not an upgrade.
  • Relaunching Finder and Dropbox hasn’t fixed it.


The Business Dropbox works perfectly with Finder, but the Personal folder has no context menu at all.

Has anyone run into this or found a fix?

desktop
dropbox business
Mac
sync

14 Replies

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  • elvinvandalen's avatar
    elvinvandalen
    New member | Level 2
    5 months ago

    Hi Jay,

    Thank you for your help. I managed to locate the original ticket, but I haven’t been receiving any responses for some time.

    It’s really important that we get this resolved as soon as possible, as I’ve been unable to use Dropbox in any normal capacity for almost a week now. Could someone please provide an update?

  • elvinvandalen's avatar
    elvinvandalen
    New member | Level 2
    5 months ago

    Hi Jay​,

    This issue has now gone unresolved for almost a week, and I’m still not getting any updates. I’ve been unable to use Dropbox properly this entire time, and the lack of response is very unprofessional.

    Please escalate this.

  • elvinvandalen's avatar
    elvinvandalen
    New member | Level 2
    2 months ago

    Jay​ Nancy​ Megan​ 

    Since this issue has remained unresolved for over three months and email support has been completely unsuccessful, I’m trying again here in the forum to get some real progress.

    Quick update: neither of my Dropbox accounts can display the right-click context menu. This means I can no longer sync or manage my files locally, making both accounts effectively unusable.

    Could someone from the team please step in to review this and ensure the issue is properly escalated? At this point, I just need a clear path forward and consistent support.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi elvinvandalen - thanks for the nudge on this and sorry to hear that this issue still persists for you.

    I was able to locate your existing ticket in our system and passed your comments on to the expert who's working on your case as this would be the best way to continue troubleshooting at this point. 

    They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime. 

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