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Cordeirovitor's avatar
Cordeirovitor
New member | Level 2
3 months ago
Solved

Folders and files status icons not working as intended on Windows

Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question ...
desktop
GUI
sync
windows
  • Cordeirovitor's avatar
    Cordeirovitor
    2 months ago

    I did the steps and it worked. This is what they've sent me:

    1. Log out of the Dropbox desktop app.
    2. Log back into the Dropbox desktop app.
    3. Click Open Dropbox.
    4. Make your selections on the onboarding screens.
    5. When the setup is finished, click Advanced settings from the final screen.
    6. Check the Opt out checkbox under Dropbox for Windows updates.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for your post today, Cordeirovitor, and welcome to our Community.

We appreciate you posting about your experience with this, I completely understand your frustration.

Generally, this here is the behavior you're supposed to be seeing when it comes to the syncing icons in your Dropbox folder.

That said, using the email address linked to your Community profile, I was able to locate your ticket and I see that it's with our specialists.

Make sure to keep an eye on the email chain for any updates and, of course, I'll leave the thread open for any other users that might be facing the same issue and have some insight for you.

Thanks!

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