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Cordeirovitor's avatar
Cordeirovitor
New member | Level 2
3 months ago
Solved

Folders and files status icons not working as intended on Windows

Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question ...
desktop
GUI
sync
windows
  • Cordeirovitor's avatar
    Cordeirovitor
    2 months ago

    I did the steps and it worked. This is what they've sent me:

    1. Log out of the Dropbox desktop app.
    2. Log back into the Dropbox desktop app.
    3. Click Open Dropbox.
    4. Make your selections on the onboarding screens.
    5. When the setup is finished, click Advanced settings from the final screen.
    6. Check the Opt out checkbox under Dropbox for Windows updates.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey AlexandreCruz! 

Have you tried right clicking on the cloud icon folder, and manually making it available offline? 

If this doesn't work, then please try signing out of the app and then back in.

Keep me posted, and we'll take it from there!

AlexandreCruz's avatar
AlexandreCruz
Explorer | Level 3
3 months ago

Hi Megan.

The folders are available offline, the icon is wrong - when I right click it the option to make it available offline does not appear (unlike other "true" cloud items which are correctly online-only). This happens in some folders without any apparent reason.

I exited the app and entered again and it did not solve the issue.

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