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Cordeirovitor's avatar
Cordeirovitor
New member | Level 2
3 months ago
Solved

Folders and files status icons not working as intended on Windows

Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question ...
desktop
GUI
sync
windows
  • Cordeirovitor's avatar
    Cordeirovitor
    2 months ago

    I did the steps and it worked. This is what they've sent me:

    1. Log out of the Dropbox desktop app.
    2. Log back into the Dropbox desktop app.
    3. Click Open Dropbox.
    4. Make your selections on the onboarding screens.
    5. When the setup is finished, click Advanced settings from the final screen.
    6. Check the Opt out checkbox under Dropbox for Windows updates.
Cordeirovitor's avatar
Cordeirovitor
New member | Level 2
2 months ago

I just got a message back from the support and the icons are going to be like this, since dropbox updated their windows app using a behavior determined by Microsoft. So, it's a dead end behave like it was on windows explorer. Maybe we can talk to Microsoft about it?💁‍♂️

I've asked the support how to go back to the previous version and when they respond, I'll post the steps here in case someone's having the same problem in the future.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
Cordeirovitor wrote:

I've asked the support how to go back to the previous version and when they respond, I'll post the steps here in case someone's having the same problem in the future.

The ability to opt out of the Dropbox for Windows Update can be found in this help article. Just keep in mind that the update is not optional and you will eventually be forced to update again. Dropbox is rolling it out slowly, but it will eventually be rolled out to everyone.

  • plutogenie's avatar
    plutogenie
    Helpful | Level 5
    2 months ago

    Those instructions didn't work for me. The option to opt out didn't appear. I think it is because I had already upgraded. It appears you need to do this BEFORE the upgrade. I assume that once the upgrade has occurred, it cannot be reversed?

    • Cordeirovitor's avatar
      Cordeirovitor
      New member | Level 2
      2 months ago

      I did the steps and it worked. This is what they've sent me:

      1. Log out of the Dropbox desktop app.
      2. Log back into the Dropbox desktop app.
      3. Click Open Dropbox.
      4. Make your selections on the onboarding screens.
      5. When the setup is finished, click Advanced settings from the final screen.
      6. Check the Opt out checkbox under Dropbox for Windows updates.
  • Cordeirovitor's avatar
    Cordeirovitor
    New member | Level 2
    2 months ago

    Thanks. That's good to know.

    I've already been thinking to switch to box.com, since they have unlimited storage. This is probably the push from dropbox I was waiting.

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