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Cordeirovitor's avatar
Cordeirovitor
New member | Level 2
3 months ago
Solved

Folders and files status icons not working as intended on Windows

Application Affected Dropbox App for Windows Device Acer Helios Neo 16 Operating System/Browser (if using the web) Windows 11 24H2 Dropbox App Version (if using the app) 233.4.4901 Question ...
desktop
GUI
sync
windows
  • Cordeirovitor's avatar
    Cordeirovitor
    2 months ago

    I did the steps and it worked. This is what they've sent me:

    1. Log out of the Dropbox desktop app.
    2. Log back into the Dropbox desktop app.
    3. Click Open Dropbox.
    4. Make your selections on the onboarding screens.
    5. When the setup is finished, click Advanced settings from the final screen.
    6. Check the Opt out checkbox under Dropbox for Windows updates.
plutogenie's avatar
plutogenie
Helpful | Level 5
2 months ago

Those instructions didn't work for me. The option to opt out didn't appear. I think it is because I had already upgraded. It appears you need to do this BEFORE the upgrade. I assume that once the upgrade has occurred, it cannot be reversed?

Cordeirovitor's avatar
Cordeirovitor
New member | Level 2
2 months ago

I did the steps and it worked. This is what they've sent me:

  1. Log out of the Dropbox desktop app.
  2. Log back into the Dropbox desktop app.
  3. Click Open Dropbox.
  4. Make your selections on the onboarding screens.
  5. When the setup is finished, click Advanced settings from the final screen.
  6. Check the Opt out checkbox under Dropbox for Windows updates.

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