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Forum Discussion
Solved
Folders and files status icons not working as intended on Windows
Application Affected
Dropbox App for Windows
Device
Acer Helios Neo 16
Operating System/Browser (if using the web)
Windows 11 24H2
Dropbox App Version (if using the app)
233.4.4901
Question or Issue
After the last update, I can see the new Status column with the Icons of the folder/files in windows explorer.
From my understanding, the basic Icons should be like this:
- Blue Cloud Icon: If the file/folder is only online
- Green Check Icon Outlined: If the folder is mixed with online and offline files
- Green Check Icon Filled: If the file is offline or the whole folder is offline
But, it is showing like this:
- Blue Cloud Icon: If the file/folder is only online or the folder is mixed with online/offline files
- Green Check Icon Outlined: If the folder or file is offline (If I double clicked the file and opened)
- Green Check Icon Filled: If folder or file is offline (If I right clicked on the folder/file and selected the "Make Available Offline" option)
It doesn't make any sense for me the way it is now. The two types of green check icons represent the same Status. I have almost 40TB on my company dropbox. Most of the files will be online any given time. So, I want rapidly see the ones who aren't.
Here's some screens with the problem:
There's only one file online, and the folder is with the Blue Cloud Icon.
I've contacted the support and they are scaling up the problem, but I also wanted to check here if anyone's with the same (frustrating) problem.
I did the steps and it worked. This is what they've sent me:
- Log out of the Dropbox desktop app.
- Log back into the Dropbox desktop app.
- Click Open Dropbox.
- Make your selections on the onboarding screens.
- When the setup is finished, click Advanced settings from the final screen.
- Check the Opt out checkbox under Dropbox for Windows updates.
13 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hey plutogenie, thanks for your post about this and for your feedback; I've passed your comments along to our team.
Just to confirm, is the behavior you're seeing on your end, the expected one after the update of the Dropbox app?
If not, can you send us a screenshot of how the icons appear for you?
Yes, I'm having exactly the same problem after Dropbox updated to the new Status approach.
Dropbox now appears to be using the Windows 11 (in my case) OneDrive status icons. OneDrive exhibits the same behaviour, where there is no icon representing folders with mixed online/offline files. The Blue Cloud icon on a folder, in OneDrive, means that the folder contains only online files, or it contains a mix of online/offline files.
Now that Dropbox has adopted the OneDrive status icons, Dropbox is now useless to me like OneDrive. There is no method, now, to see which folders contain files/folders with some offline files like there was with the original Dropbox icons. File Explorer offers no way to do this.
- Hannah
Thanks for your post today, Cordeirovitor, and welcome to our Community.
We appreciate you posting about your experience with this, I completely understand your frustration.
Generally, this here is the behavior you're supposed to be seeing when it comes to the syncing icons in your Dropbox folder.
That said, using the email address linked to your Community profile, I was able to locate your ticket and I see that it's with our specialists.
Make sure to keep an eye on the email chain for any updates and, of course, I'll leave the thread open for any other users that might be facing the same issue and have some insight for you.
Thanks!
