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How can I safely uninstall and reinstall the desktop app without losing files?
I'm running Desktop Basic under Windows 7 but it may not have been initially installed as ADMIN. There are several files in folders that are not easily replaced. If the current version is uninstalled will these files remain intact and be accessible under reinstalled Desktop ? Are there any "gotchas" with uninstall & reinstall ? Thanx.
Bewildered Bob
Happy to hear that, Bob!
If you need any help or have questions, we're here for you.
Have a great day!
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- Hannah
Dropbox Community Moderator
H again Bewildered_Bobby, thanks for the screenshot!
From your screenshot I see that you have gray cloud icons on your files, this is one of the Dropbox sync icons that indicates that your files are in "online-only" state.
That means that they are present in your Dropbox folder, but are not taking up physical space on your hard drive.
If you simply double-click them, they should download and get a green check mark on them instead. Can you check and confirm?
The online explanation of "Dropbox sync icons" is very helpful to view. Is a corresponding PDF avail for printing ?
- Mark
Super User II
There isnt an official one, no.
But, could you print and save as PDF?
- Hannah
Thanks for your reply, Bobby.
Is everything working okay now?
Hi Hannah: Thanx for asking. DropBox.com appears to be working as advertised but I still have more online learning to do. There is plenty of help avail (especially you wonderful staffers at DropBox) so I'm confident abt becoming more productive soon.
Less Bewildered Bob
- Hannah
Happy to hear that, Bob!
If you need any help or have questions, we're here for you.
Have a great day!
