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I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder
Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox. I uninstalled and reinstalled with same issue. I can open it from a desktop icon, but why will it not open from the executable file in the program folder which means I cannot pin it to the taskbar. I'm running Windows 11 Pro 23H2 with latest build.
Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox
which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.
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I started having the exactly the same problem today on my Dell laptop with Windows 11. When I click on the Dropbox app icon in either the Start Menu or in my bottom taskbar, it tries to open for several seconds and then times out. I found that the only way that I can now start Dropbox is by using the "Hidden Icons" folder. This start up failure problem may be the due to something that either Dropbox or Microsoft has done. However, it is the responsibility of Dropbox to fix it ASAP. I purchase Dropbox Preimium which is not an inexpensive subscription. If Dropbox does not fix this problem pronto I will look somewhere else.
Having same issue with both laptops as this morning. Uninstalled and reinstalled the app but when pinning icon to taskbar, it won't open from there. I looked into the solution provided but I don't have the same items on the property window...
Any other solutions (step by step with screen shots will be helpful :))
Thank you!!
- Megan
Dropbox Community Moderator
Hey everyone!
Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too?
Let me know more!
The only way I can open my files is by opening File Explorer and finding Dropbox there. It will not open from Taskbar icon, Program File Exe., Search-Dropbox app.
I have the same issue, and the only thing that seems to have changed is a recent update by Dropbox or Microsoft. When I look at the Dropbox program in Control Panel, it shows that it was installed on 7 December, but I did nothing myself and have been using Dropbox successfully for a dozen years. I can now only access Dropbox via the website but not from any of the icons on my computer.
New development this morning, the attached msg keeps popping up. Still haven't found a way to open Dropbox
Also, just chatted with support and they are working on a solution.
Here is the repsonse:
"Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. Sorry for any inconvenience this has caused. Once the issue is fixed, we will reply back to you via email"
I have no idea what Dropbox management did or what they changed but at this point of time, Dropbox is a COMPLETE WASTE of my money!!... I create a new folder on the app on my android, go to the Dropbox website and it's not there!!!... I right click on the Dropbox icon on my start menu and there is NO OPTION to synchronize the app on my android tablet, phoned and my windows laptop..I have spent SO MUCH time fighting to get Dropbox to work like it did before they made a change, I am FED UP! Whether I look in File Explorer or right click, no way to make anything synch
I also have this problem. Only with the icon in the taskbar. A "folder" titled Dropbox has established itself on my home screen. I can open Dropbox from that folder.
Can you explain how you fixed it? I am at that screen also, but not working.
We are having the same problem across multiple computers. A fix confirmed suggestion would be greatly appreciated as one of our users strongly dislikes using file explorer to access dropbox (which still works). Looks like an advanced reinstall is currently the best fix suggestion?
