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Forum Discussion
Robbie1
3 years agoHelpful | Level 6
I can no longer open Dropbox from the icon pinned to the taskbar, nor from the .exe in the folder
Starting today, I tried to open Dropbox that is pinned to the taskbar. It wouldn't open. I opened the program folder and double-clicked on the .exe file. It also would not open Dropbox. I uninstalled and reinstalled with same issue. I can open it from a desktop icon, but why will it not open from the executable file in the program folder which means I cannot pin it to the taskbar. I'm running Windows 11 Pro 23H2 with latest build.
Hi Jay, I think I fixed it. The attached photo shows the target path of the icon pinned to taskbar that will not open. Start menu icon had no properties. I then went to the desktop icon that will open the program and replaced the taskbar icon target with the path C:\Users\robch\Dropbox
which will now open the program from the taskbar. The executable icon in the program folder remains as per the attached photo. Should I change the target or just leave it as is? At least I can open and use the program now from the taskbar icon.
47 Replies
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- Walter2 years ago
Dropbox Community Moderator
Hey erc61 - sorry to hear about this.
Can you please send us a screenshot of the last screen you can get to and clarify the status and version of the app installed on your computer, if possible?
Any additional information is more than welcome!
- Carmella2 years agoHelpful | Level 5
Thanks Jay. This worked for me too. I got the start menu Dropbox working by right clicking on it and going to "More". Then I clicked on "go to file location". Right clicked on the "Dropbox shortcut". Went to "Properties". Then I put the path from the desktop shortcut that works in the target box. Now all the links work! Thanks again.
- JCCantrell2 years agoHelpful | Level 5
Thank you - this solution worked for me.
- babaluzza2 years agoExplorer | Level 4
Carmella, I followed your steps up to "then i put the path from the desktop shortcut that works in the target box." I don't know where to find this path. Can you clarify, possibly with a screen-shot? I'm a visual learner 🙂 Thank you!
- Carmella2 years agoHelpful | Level 5
Babaluzza, right click on the desktop shortcut and go to properties. Copy the target path and paste it into the target box that didn't work. Let me know if that works for you.
- Randyf2 years agoExplorer | Level 4I HATE DROPBOX! Ever since a change was made in mid-2023, I have had *nothing* but headaches!!!
I have moved copies of my files to OneDrive and when I open files I am told to log in or sign up for Dropbox to link with Microsoft Office Integration" WHY?? I DO NOT WANT ANYTHING TO DO WITH DROPBOX - DOM-13672 years agoNew member | Level 2
I have the same problem - click on the DropBox icon in the taskbar or run the Desktop app from the menu and nothing happens.
Edition Windows 11 Pro
Version 22H2
Installed on 23/01/2023
OS build 22621.3007
Experience Windows Feature Experience Pack 1000.22681.1000.0 - Nancy2 years ago
Dropbox Community Moderator
Hey DOM-1367, I’ve moved your message to this thread, since it looks relevant to the OP. Can you please check the accepted solution here, and let me know if it helps?
- gostnort2 years agoHelpful | Level 5You can check which windows update I installed. You might need to update your Windows
- DOM-13672 years agoNew member | Level 2
I installed DropBox and selected one file to sync but now I want to sync another file - when I click on DropBox I can't see a Preferences option on the menu to add more folders to sync. Very furstrating. Ih and yes the DropBox on the taskbar doesnt work.
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